CEO Secrets: Don’t fire staff for making mistakes

Mr Lawson was tempted to lay blame at the door of the employee whose job it was to persuade Uber to keep up their spending on Twilio’s services. Instead, he started a process which he now calls “the blameless post-mortem”, to see whether the company’s systems were at fault, rather than an individual.

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button